FAQ
DISCOUNTS
DO YOU OFFER DISCOUNTS?
Yes! I do.
*FREE SHIPPING* is available for all orders totaling $50.00 or more.
*PREFERRED CUSTOMER* For every 4rd visit to the shop, the returning customer is eligible for a 10% discount off of any one item, including sale items.
DO YOU OFFER DISCOUNTS?
Yes! I do.
*FREE SHIPPING* is available for all orders totaling $50.00 or more.
*PREFERRED CUSTOMER* For every 4rd visit to the shop, the returning customer is eligible for a 10% discount off of any one item, including sale items.
Hair Sticks & Pins
DO YOU MAKE THESE IN OTHER COLORS? Hair Sticks & Pins
Usually yes, depending on materials availability. Please ask! we may have something on the side, already made and not listed yet.
DO YOU MAKE THESE IN OTHER COLORS? Hair Sticks & Pins
Usually yes, depending on materials availability. Please ask! we may have something on the side, already made and not listed yet.
Custom Orders/Items
HOW DO I REQUEST A CUSTOM ITEM?
Go to contact us fill it out and tell us what you would like us to make. We will ask you after your inquiry if this is something you are interested in us making right now, and will not proceed without your commitment to an order. Once we have your word that yes you would like it and payment is made, the fun (and labor) begins!
Some customs we may not be able to make do to beads. Please allow time for us to make the custom order in some cases it take 2 weeks.
HOW DO I REQUEST A CUSTOM ITEM?
Go to contact us fill it out and tell us what you would like us to make. We will ask you after your inquiry if this is something you are interested in us making right now, and will not proceed without your commitment to an order. Once we have your word that yes you would like it and payment is made, the fun (and labor) begins!
Some customs we may not be able to make do to beads. Please allow time for us to make the custom order in some cases it take 2 weeks.
Custom Order in a hurry
I NEED MY CUSTOM ORDER IN A HURRY. WHAT'S YOUR SCHEDULE LIKE?
Our schedule tends to vary, so check with us if you need something right away. We are very up front about whether or not we can do something for you, and will respond to your request as quickly as possible .
I NEED MY CUSTOM ORDER IN A HURRY. WHAT'S YOUR SCHEDULE LIKE?
Our schedule tends to vary, so check with us if you need something right away. We are very up front about whether or not we can do something for you, and will respond to your request as quickly as possible .
Changing Orders
I NEED TO CHANGE SOMETHING ON MY ORDER, DO YOU CHARGE A FEE?
We will change ONE item on the FIRST change for free.
Secondary, and multiple items beyond this, are subject to a labor fee equal to 10% of your *total order*, per hour spent, rounded to the nearest whole hour.
While we understand color preferences are subject to change based on personal taste, your order will be completed sooner if you have a good idea of what you'd like in advance, based on existing stock and sold items from our shop.
I NEED TO CHANGE SOMETHING ON MY ORDER, DO YOU CHARGE A FEE?
We will change ONE item on the FIRST change for free.
Secondary, and multiple items beyond this, are subject to a labor fee equal to 10% of your *total order*, per hour spent, rounded to the nearest whole hour.
While we understand color preferences are subject to change based on personal taste, your order will be completed sooner if you have a good idea of what you'd like in advance, based on existing stock and sold items from our shop.
Concept Sketches
DO YOU DO CONCEPT SKETCHES OF YOUR WORK BEFORE LABOR BEGINS?
No, Sorry WE DO NOT. But you can send us a sketch on an idea you have we will try our best to make it. We will let you know if we can or can't
DO YOU DO CONCEPT SKETCHES OF YOUR WORK BEFORE LABOR BEGINS?
No, Sorry WE DO NOT. But you can send us a sketch on an idea you have we will try our best to make it. We will let you know if we can or can't
Cancel Orders
I NEED TO CANCEL MY ORDER - OR PART OF IT.
Unfortunate things happen to all of us. Buttefky Kizzezs understand this, but we need to know RIGHT AWAY. Convo us ASAP, in case we have already started labor.
Butterfly Kizzezs may be able to resell your item to another customer, however, usually we charge a small cancellation fee. Depending on the situation, Butterfly Kizzezs may be able to waive this on a case-by-case basis.
I NEED TO CANCEL MY ORDER - OR PART OF IT.
Unfortunate things happen to all of us. Buttefky Kizzezs understand this, but we need to know RIGHT AWAY. Convo us ASAP, in case we have already started labor.
Butterfly Kizzezs may be able to resell your item to another customer, however, usually we charge a small cancellation fee. Depending on the situation, Butterfly Kizzezs may be able to waive this on a case-by-case basis.
Love Your Work/Can I be FEATURED IN YOUR BLOG!
I ABSOLUTELY LOVE MY PURCHASE AND WOULD LIKE TO BE FEATURED IN YOUR BLOG!
Suggestions, pictures of customers wearing our work (PG please!) and customer testimonials are ALWAYS appreciated! Positive begets positive, so please spread the word if you really like Butterfly Kizzezs shop and our items!
Be free to view the blog.
I ABSOLUTELY LOVE MY PURCHASE AND WOULD LIKE TO BE FEATURED IN YOUR BLOG!
Suggestions, pictures of customers wearing our work (PG please!) and customer testimonials are ALWAYS appreciated! Positive begets positive, so please spread the word if you really like Butterfly Kizzezs shop and our items!
Be free to view the blog.